The funny thing is that Sarah Elliston never realized she was “a
difficult person,” -- someone who harangued people until she got her
way, threw snip fits and temper tantrums, talked over her bosses and
pointed out what she thought were their misconceptions. In her family,
where she felt bullied, the only way she knew how to get someone’s
attention and approval was to voice her opinion—and loudly! Without
standing her ground, how could she do what she thought was best for
herself and everyone else around her. She wasn’t intentionally
mean-spirited. She was just trying to do what she thought was RIGHT!
Until a kind, but firm, boss woke her up! With great compassion, and
strength, her boss pointed out that that her actions had consequences.
That in being “difficult,” she was not only disrupting the office
camaraderie and production, but impeding her own professional
advancement. That’s the beginning of Sarah’s transformation— when she
started on the journey to leave behind the difficult person, and become
the woman who teaches others how to deal with difficult people. Sarah
“Sam” Elliston is now bringing forth her vital manual on how to awaken
the challenging personality, and change both the relationship and the
environment with her new book Dealing with Difficult People; Lessons
Learned from a Difficult Person. Today, Elliston is a highly successful
workshop leader and trainer, who offers wisdom learned the hard way—and
through rigorous study and certification in many areas of professional
training that aid her in her work -- Values Realization, Parent
Effectiveness Training and Reality Therapy. She is a faculty member of
the William Glasser Institute. Glasser is an internationally recognized
psychiatrist and developer of Reality Therapy, a method of psychotherapy
that teaches people they have a choice in how they choose to behave.
The methods Elliston offers in her book end the trauma and the drama,
and minimizes the possibility of confrontation. She gives YOU the
ability to take a strong, positive, confident—yet compassionate--stance
with the “difficult person”—whether that is a relative, coworker,
friend, one of your children or anyone else for that matter. Elliston
offers: * How to identify the ways to talk to a difficult person --
without drama-- that will lead to change * The true incentives that make
people change * How to make real the consequences of the difficult
person’s action—both to him and to those impacted * How to soften the
blow through belonging * How to identify areas in yourself that are
triggered by the difficult person so you can neutralize those hot
buttons, and communicate without judgement Elliston lays out a proven
script for peacefully transforming the difficult person’s behavior and
the environment—or getting that person to move on. She gives you the
tools for a successful change conversation with a difficult person. For
more information, visit www.sarahelliston.com
